Frequently Asked Questions

Find answers to common questions about our POS systems, ordering process, technical specifications, and support services.

Welcome to our FAQ page where we've answered the most common questions from our international clients about our POS hardware products and services. If you can't find what you're looking for, please don't hesitate to contact our team for assistance.

All Frequently Asked Questions

Product Information

What types of POS systems does Sangdelong offer?

Sangdelong offers a comprehensive range of POS systems including:

  • Single screen POS terminals (15", 15.6", and 17" options)
  • Dual screen POS terminals with customer-facing displays
  • Self-service kiosks and ordering terminals
  • POS accessories including printers, barcode scanners, and cash drawers

All our systems are designed for commercial use with durable components and reliable performance for continuous operation.

Which operating systems are compatible with your POS machines?

We offer POS systems with both Windows and Android operating systems:

  • Windows: Windows 10/11 IoT or Windows 10/11 Pro
  • Android: Android 11/12/13 (depending on the model)

The choice of operating system depends on your specific software requirements and business needs. Our team can help you determine which operating system is best suited for your application.

What industries are your POS systems designed for?

Our POS systems are versatile and serve a wide range of industries including:

  • Retail stores (clothing, electronics, convenience stores)
  • Restaurants, cafés, and food service businesses
  • Hospitality (hotels, resorts)
  • Supermarkets and grocery stores
  • Healthcare facilities
  • Entertainment venues

We can provide industry-specific recommendations based on your unique business requirements.

Do you offer both single and dual screen POS terminals?

Yes, we offer both single and dual screen POS terminals:

  • Single screen models: Available in 15", 15.6", and 17" display sizes with various hardware configurations
  • Dual screen models: Feature a main screen for the operator and a secondary customer-facing display (typically 15" + 10" or 15.6" + 11.6" configurations)

Dual screen models are particularly popular in retail and restaurant environments where customer interaction is important.

Ordering & Customization

What is the minimum order quantity (MOQ)?

Our standard minimum order quantity is 10 units for regular models. For customized POS systems, the MOQ is typically 50 units, but this can vary depending on the extent of customization required.

We also offer sample orders for testing and evaluation purposes before placing larger orders.

Can I customize the hardware specifications?

Yes, we offer extensive customization options for our POS hardware, including:

  • Processor type and performance level
  • RAM capacity (2GB, 4GB, 8GB options)
  • Storage capacity (16GB to 256GB)
  • Built-in peripherals (printers, scanners, card readers)
  • Interface options and port configurations
  • Operating system preferences

Our R&D team can work with you to develop hardware specifications that perfectly match your requirements.

Can I have my company logo printed on the POS machines?

Yes, we offer OEM branding services including:

  • Logo printing on the device casing
  • Custom packaging with your brand
  • Customized boot screen with your logo
  • Custom color options for the device housing (subject to MOQ)

This service is typically available for orders of 50 units or more. We can provide samples before mass production to ensure the branding meets your expectations.

How long does customization take?

The customization timeline depends on the complexity of the requirements:

  • Basic customization (logo printing, memory/storage configuration): 2-3 weeks
  • Moderate customization (peripheral integration, housing color): 3-5 weeks
  • Advanced customization (custom hardware design, special features): 6-12 weeks

We provide detailed timelines during the quotation process and keep you updated throughout the development and production stages.

Technical Specifications

What processor options are available?

We offer a variety of processor options to suit different performance needs:

  • Windows systems: Intel J1900/J4125/J6412/Celeron N series processors
  • Android systems: RK3288/RK3568/Qualcomm Snapdragon processors

We can recommend the most appropriate processor based on your application requirements and budget considerations.

What are the RAM and storage specifications?

Our POS systems come with the following RAM and storage options:

RAM options:

  • 2GB DDR3/DDR4 (entry-level)
  • 4GB DDR3/DDR4 (standard)
  • 8GB DDR3/DDR4 (high-performance)

Storage options:

  • 16GB eMMC/SSD (entry-level)
  • 32GB/64GB SSD (standard)
  • 128GB/256GB SSD (high-capacity)

Custom configurations are available upon request for specific application requirements.

What connectivity options are included (USB, COM, etc.)?

Our standard POS terminals include the following connectivity options:

  • USB ports: 4-6 USB ports (USB 2.0/3.0)
  • Serial ports: 1-2 COM ports (RS-232)
  • Network: 1 Gigabit Ethernet port
  • Audio: 3.5mm audio output
  • Display: VGA/HDMI output (model dependent)
  • Wireless: Wi-Fi 802.11 b/g/n/ac, Bluetooth 4.0/5.0
  • Power: DC 12V input

Additional ports or custom port configurations can be implemented based on specific requirements.

Are your POS systems compatible with third-party software?

Yes, our POS systems are designed to be compatible with a wide range of third-party POS software applications:

  • Windows POS terminals can run most Windows-based POS software on the market
  • Android POS terminals support many Android POS applications and can often have custom apps installed

We can pre-install your preferred POS software upon request. If you have specific compatibility concerns, our technical team can verify compatibility or suggest appropriate hardware configurations.

Shipping & Delivery

How long does shipping take to international locations?

Shipping times vary depending on the destination and shipping method:

  • Express shipping (DHL, FedEx, UPS): 3-7 business days
  • Standard air freight: 7-15 business days
  • Sea freight: 25-45 days (for large orders)

These are estimated timeframes and may vary depending on customs clearance procedures and local delivery conditions in your country. We'll provide more accurate delivery estimates during the ordering process.

Which shipping methods do you use?

We offer several shipping methods to meet different needs:

  • Express courier services: DHL, FedEx, UPS, TNT (for urgent shipments and samples)
  • Air freight: For medium-sized orders with reasonable delivery times
  • Sea freight: Cost-effective for large volume orders

We can recommend the most suitable shipping method based on your order volume, budget, and delivery timeline requirements.

Do you provide tracking information?

Yes, we provide tracking information for all shipments:

  • Tracking numbers are provided as soon as the shipment is dispatched
  • For express shipments, you can track your order directly on the courier's website
  • For air and sea freight, we provide regular updates on the shipment status

Our logistics team monitors all shipments and will inform you of any significant delays or issues that may affect your delivery.

Are shipping costs included in product pricing?

Shipping costs are typically not included in our product pricing. We quote shipping separately because:

  • Shipping costs vary significantly depending on destination country
  • Different clients prefer different shipping methods (express vs. standard)
  • Order volume affects shipping rates

We offer various shipping terms including EXW (Ex Works), FOB (Free On Board), and CIF (Cost, Insurance, and Freight). For larger orders, we can negotiate special shipping rates with our logistics partners to help reduce your costs.

Warranty & Support

How long does shipping take to international locations?

We provide the following warranty coverage on our POS hardware:

  • Standard warranty: 12 months for mainboard and main components
  • Screen/display: 12 months warranty against manufacturing defects
  • Peripherals (printers, scanners, etc.): 6-12 months depending on the component

Our warranty covers manufacturing defects and hardware failures under normal use conditions. Extended warranty options are available for purchase.

How do you handle technical support for international customers?

We provide comprehensive technical support for international customers through multiple channels:

  • Online support: Email and ticketing system with 24-hour response time
  • Remote assistance: TeamViewer or other remote access tools for software issues
  • Video conferencing: For complex troubleshooting or training
  • Documentation: Detailed user manuals and technical guides
  • Multi-language support: English, Chinese, and limited support in other languages

For larger clients or distributors, we can arrange dedicated technical support and training sessions.

What is your repair/replacement policy?

Our repair/replacement policy works as follows:

  • Within warranty period:
    • For critical issues: We provide replacement parts or whole units
    • For minor issues: We provide remote guidance for repairs
  • Out of warranty: Repair services are available at reasonable cost
  • Parts availability: We guarantee spare parts availability for at least 3 years after purchase

For international customers, we typically ship replacement parts rather than requiring return shipping of defective units, which saves time and reduces costs.

Do you offer extended warranty options?
Yes, we offer extended warranty options:+12 months: Extends total warranty coverage to 24 months +24 months: Extends total warranty coverage to 36 months Extended warranties can be purchased at the time of ordering or within 30 days of the original purchase. The cost typically ranges from 5% to 15% of the product price, depending on the extension period and product type.We also offer premium support packages for enterprise clients with large deployments, which include priority support response and dedicated technical assistance.

OEM/ODM Services

Do you offer OEM/ODM services?

Yes, we provide comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services including:

  • OEM services: Custom branding, packaging, and pre-installation of your software
  • ODM services: Custom hardware design and development to meet your specific requirements

Our experienced R&D team can modify our existing products or develop new products tailored to your market needs.

What is the development process for custom products?

Our custom product development process typically follows these steps:

  1. Requirement analysis: We work with you to understand your exact needs and specifications
  2. Design proposal: Our engineering team creates design concepts and specifications
  3. Prototype development: We create functional prototypes for testing and evaluation
  4. Testing and refinement: Rigorous testing and improvements based on feedback
  5. Sample production: Small batch production for final approval
  6. Mass production: Full-scale manufacturing with comprehensive quality control

The timeline varies depending on the complexity of the project, typically ranging from 2-6 months from concept to mass production.

What are the requirements for starting an OEM project?

To start an OEM project with us, we typically require:

  • Detailed specifications: Clear requirements for hardware performance, features, and design
  • MOQ commitment: Minimum order quantities (usually 50-100 units for customized products)
  • Design assets: Logo files, branding guidelines, and any specific design elements
  • Development agreement: Contract outlining terms, timeline, and responsibilities
  • Initial deposit: Typically 30% of development costs to begin the project

We're flexible and can accommodate different project scales, from basic branding to completely custom hardware development.

How do you protect client intellectual property?

We take intellectual property protection very seriously and implement the following measures:

  • Non-disclosure agreements (NDAs): We sign comprehensive NDAs before starting any project discussions
  • Secure development environment: Restricted access to design files and prototypes
  • Confidentiality clauses: All OEM/ODM contracts include strong confidentiality provisions
  • Segregated production: Custom products are manufactured separately from standard products
  • Limited access: Only essential personnel have access to client designs and specifications

We respect that your unique product features and designs are valuable competitive assets and treat them accordingly.

Payment & Pricing

What payment methods do you accept?

We accept several international payment methods:

  • T/T (Bank Transfer): Our preferred payment method for most orders
  • L/C (Letter of Credit): Available for large orders (over $50,000)
  • PayPal: For sample orders and smaller transactions
  • Western Union: For urgent small payments

For standard orders, we typically require a 30% deposit to start production, with the remaining 70% due before shipment. Alternative payment terms can be discussed for established clients or larger orders.

Do you offer sample orders?

Yes, we offer sample orders to allow clients to evaluate our products before placing larger orders:

  • Sample costs are typically higher than mass production unit prices
  • Sample fees can sometimes be refunded or credited against future bulk orders
  • We can provide 1-2 samples of standard products within 3-7 days
  • Custom sample development may take 2-4 weeks depending on specifications

Sample shipping costs are typically paid by the buyer, but we can arrange the most cost-effective shipping method.

Are there volume discounts?

Yes, we offer tiered volume discounts based on order quantity:

  • 10-49 units: Standard pricing
  • 50-99 units: Approximately 5-10% discount
  • 100-499 units: Approximately 10-15% discount
  • 500+ units: Custom pricing (typically 15%+ discount)

We also offer preferential pricing for repeat customers and long-term partnerships. Special pricing can be negotiated for annual contracts with scheduled deliveries throughout the year.

What currency do you accept for payment?

We primarily accept payments in the following currencies:

  • USD (US Dollar): Preferred currency for international transactions
  • EUR (Euro): Accepted for European clients
  • CNY (Chinese Yuan): For domestic transactions

All quotations are typically provided in USD unless otherwise requested. If you need to pay in a different currency, please discuss with our sales team to check availability and exchange rates.

Product Information FAQ

Product Information

What types of POS systems does Sangdelong offer?

Sangdelong offers a comprehensive range of POS systems including:

  • Single screen POS terminals (15", 15.6", and 17" options)
  • Dual screen POS terminals with customer-facing displays
  • Self-service kiosks and ordering terminals
  • POS accessories including printers, barcode scanners, and cash drawers

All our systems are designed for commercial use with durable components and reliable performance for continuous operation.

Which operating systems are compatible with your POS machines?

We offer POS systems with both Windows and Android operating systems:

  • Windows: Windows 10/11 IoT or Windows 10/11 Pro
  • Android: Android 11/12/13 (depending on the model)

The choice of operating system depends on your specific software requirements and business needs. Our team can help you determine which operating system is best suited for your application.

What industries are your POS systems designed for?

Our POS systems are versatile and serve a wide range of industries including:

  • Retail stores (clothing, electronics, convenience stores)
  • Restaurants, cafés, and food service businesses
  • Hospitality (hotels, resorts)
  • Supermarkets and grocery stores
  • Healthcare facilities
  • Entertainment venues

We can provide industry-specific recommendations based on your unique business requirements.

Do you offer both single and dual screen POS terminals?

Yes, we offer both single and dual screen POS terminals:

  • Single screen models: Available in 15", 15.6", and 17" display sizes with various hardware configurations
  • Dual screen models: Feature a main screen for the operator and a secondary customer-facing display (typically 15" + 10" or 15.6" + 11.6" configurations)

Dual screen models are particularly popular in retail and restaurant environments where customer interaction is important.

Ordering & Customization FAQ

Ordering & Customization

What is the minimum order quantity (MOQ)?

Our standard minimum order quantity is 10 units for regular models. For customized POS systems, the MOQ is typically 50 units, but this can vary depending on the extent of customization required.

We also offer sample orders for testing and evaluation purposes before placing larger orders.

Can I customize the hardware specifications?

Yes, we offer extensive customization options for our POS hardware, including:

  • Processor type and performance level
  • RAM capacity (2GB, 4GB, 8GB options)
  • Storage capacity (16GB to 256GB)
  • Built-in peripherals (printers, scanners, card readers)
  • Interface options and port configurations
  • Operating system preferences

Our R&D team can work with you to develop hardware specifications that perfectly match your requirements.

Can I have my company logo printed on the POS machines?

Yes, we offer OEM branding services including:

  • Logo printing on the device casing
  • Custom packaging with your brand
  • Customized boot screen with your logo
  • Custom color options for the device housing (subject to MOQ)

This service is typically available for orders of 50 units or more. We can provide samples before mass production to ensure the branding meets your expectations.

How long does customization take?

The customization timeline depends on the complexity of the requirements:

  • Basic customization (logo printing, memory/storage configuration): 2-3 weeks
  • Moderate customization (peripheral integration, housing color): 3-5 weeks
  • Advanced customization (custom hardware design, special features): 6-12 weeks

We provide detailed timelines during the quotation process and keep you updated throughout the development and production stages.

Technical Specifications FAQ

Technical Specifications

What processor options are available?

We offer a variety of processor options to suit different performance needs:

  • Windows systems: Intel J1900/J4125/J6412/Celeron N series processors
  • Android systems: RK3288/RK3568/Qualcomm Snapdragon processors

We can recommend the most appropriate processor based on your application requirements and budget considerations.

What are the RAM and storage specifications?

Our POS systems come with the following RAM and storage options:

RAM options:

  • 2GB DDR3/DDR4 (entry-level)
  • 4GB DDR3/DDR4 (standard)
  • 8GB DDR3/DDR4 (high-performance)

Storage options:

  • 16GB eMMC/SSD (entry-level)
  • 32GB/64GB SSD (standard)
  • 128GB/256GB SSD (high-capacity)

Custom configurations are available upon request for specific application requirements.

What connectivity options are included (USB, COM, etc.)?

Our standard POS terminals include the following connectivity options:

  • USB ports: 4-6 USB ports (USB 2.0/3.0)
  • Serial ports: 1-2 COM ports (RS-232)
  • Network: 1 Gigabit Ethernet port
  • Audio: 3.5mm audio output
  • Display: VGA/HDMI output (model dependent)
  • Wireless: Wi-Fi 802.11 b/g/n/ac, Bluetooth 4.0/5.0
  • Power: DC 12V input

Additional ports or custom port configurations can be implemented based on specific requirements.

Are your POS systems compatible with third-party software?

Yes, our POS systems are designed to be compatible with a wide range of third-party POS software applications:

  • Windows POS terminals can run most Windows-based POS software on the market
  • Android POS terminals support many Android POS applications and can often have custom apps installed

We can pre-install your preferred POS software upon request. If you have specific compatibility concerns, our technical team can verify compatibility or suggest appropriate hardware configurations.

Shipping & Delivery FAQ

Shipping & Delivery

How long does shipping take to international locations?

Shipping times vary depending on the destination and shipping method:

  • Express shipping (DHL, FedEx, UPS): 3-7 business days
  • Standard air freight: 7-15 business days
  • Sea freight: 25-45 days (for large orders)

These are estimated timeframes and may vary depending on customs clearance procedures and local delivery conditions in your country. We'll provide more accurate delivery estimates during the ordering process.

Which shipping methods do you use?

We offer several shipping methods to meet different needs:

  • Express courier services: DHL, FedEx, UPS, TNT (for urgent shipments and samples)
  • Air freight: For medium-sized orders with reasonable delivery times
  • Sea freight: Cost-effective for large volume orders

We can recommend the most suitable shipping method based on your order volume, budget, and delivery timeline requirements.

Do you provide tracking information?

Yes, we provide tracking information for all shipments:

  • Tracking numbers are provided as soon as the shipment is dispatched
  • For express shipments, you can track your order directly on the courier's website
  • For air and sea freight, we provide regular updates on the shipment status

Our logistics team monitors all shipments and will inform you of any significant delays or issues that may affect your delivery.

Are shipping costs included in product pricing?

Shipping costs are typically not included in our product pricing. We quote shipping separately because:

  • Shipping costs vary significantly depending on destination country
  • Different clients prefer different shipping methods (express vs. standard)
  • Order volume affects shipping rates

We offer various shipping terms including EXW (Ex Works), FOB (Free On Board), and CIF (Cost, Insurance, and Freight). For larger orders, we can negotiate special shipping rates with our logistics partners to help reduce your costs.

Warranty & Support FAQ

Warranty & Support

How long does shipping take to international locations?

We provide the following warranty coverage on our POS hardware:

  • Standard warranty: 12 months for mainboard and main components
  • Screen/display: 12 months warranty against manufacturing defects
  • Peripherals (printers, scanners, etc.): 6-12 months depending on the component

Our warranty covers manufacturing defects and hardware failures under normal use conditions. Extended warranty options are available for purchase.

How do you handle technical support for international customers?

We provide comprehensive technical support for international customers through multiple channels:

  • Online support: Email and ticketing system with 24-hour response time
  • Remote assistance: TeamViewer or other remote access tools for software issues
  • Video conferencing: For complex troubleshooting or training
  • Documentation: Detailed user manuals and technical guides
  • Multi-language support: English, Chinese, and limited support in other languages

For larger clients or distributors, we can arrange dedicated technical support and training sessions.

What is your repair/replacement policy?

Our repair/replacement policy works as follows:

  • Within warranty period:
    • For critical issues: We provide replacement parts or whole units
    • For minor issues: We provide remote guidance for repairs
  • Out of warranty: Repair services are available at reasonable cost
  • Parts availability: We guarantee spare parts availability for at least 3 years after purchase

For international customers, we typically ship replacement parts rather than requiring return shipping of defective units, which saves time and reduces costs.

Do you offer extended warranty options?
Yes, we offer extended warranty options:+12 months: Extends total warranty coverage to 24 months +24 months: Extends total warranty coverage to 36 months Extended warranties can be purchased at the time of ordering or within 30 days of the original purchase. The cost typically ranges from 5% to 15% of the product price, depending on the extension period and product type.We also offer premium support packages for enterprise clients with large deployments, which include priority support response and dedicated technical assistance.

OEM/ODM Services FAQ

OEM/ODM Services

Do you offer OEM/ODM services?

Yes, we provide comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services including:

  • OEM services: Custom branding, packaging, and pre-installation of your software
  • ODM services: Custom hardware design and development to meet your specific requirements

Our experienced R&D team can modify our existing products or develop new products tailored to your market needs.

What is the development process for custom products?

Our custom product development process typically follows these steps:

  1. Requirement analysis: We work with you to understand your exact needs and specifications
  2. Design proposal: Our engineering team creates design concepts and specifications
  3. Prototype development: We create functional prototypes for testing and evaluation
  4. Testing and refinement: Rigorous testing and improvements based on feedback
  5. Sample production: Small batch production for final approval
  6. Mass production: Full-scale manufacturing with comprehensive quality control

The timeline varies depending on the complexity of the project, typically ranging from 2-6 months from concept to mass production.

What are the requirements for starting an OEM project?

To start an OEM project with us, we typically require:

  • Detailed specifications: Clear requirements for hardware performance, features, and design
  • MOQ commitment: Minimum order quantities (usually 50-100 units for customized products)
  • Design assets: Logo files, branding guidelines, and any specific design elements
  • Development agreement: Contract outlining terms, timeline, and responsibilities
  • Initial deposit: Typically 30% of development costs to begin the project

We're flexible and can accommodate different project scales, from basic branding to completely custom hardware development.

How do you protect client intellectual property?

We take intellectual property protection very seriously and implement the following measures:

  • Non-disclosure agreements (NDAs): We sign comprehensive NDAs before starting any project discussions
  • Secure development environment: Restricted access to design files and prototypes
  • Confidentiality clauses: All OEM/ODM contracts include strong confidentiality provisions
  • Segregated production: Custom products are manufactured separately from standard products
  • Limited access: Only essential personnel have access to client designs and specifications

We respect that your unique product features and designs are valuable competitive assets and treat them accordingly.

Payment & Pricing FAQ

Payment & Pricing

What payment methods do you accept?

We accept several international payment methods:

  • T/T (Bank Transfer): Our preferred payment method for most orders
  • L/C (Letter of Credit): Available for large orders (over $50,000)
  • PayPal: For sample orders and smaller transactions
  • Western Union: For urgent small payments

For standard orders, we typically require a 30% deposit to start production, with the remaining 70% due before shipment. Alternative payment terms can be discussed for established clients or larger orders.

Do you offer sample orders?

Yes, we offer sample orders to allow clients to evaluate our products before placing larger orders:

  • Sample costs are typically higher than mass production unit prices
  • Sample fees can sometimes be refunded or credited against future bulk orders
  • We can provide 1-2 samples of standard products within 3-7 days
  • Custom sample development may take 2-4 weeks depending on specifications

Sample shipping costs are typically paid by the buyer, but we can arrange the most cost-effective shipping method.

Are there volume discounts?

Yes, we offer tiered volume discounts based on order quantity:

  • 10-49 units: Standard pricing
  • 50-99 units: Approximately 5-10% discount
  • 100-499 units: Approximately 10-15% discount
  • 500+ units: Custom pricing (typically 15%+ discount)

We also offer preferential pricing for repeat customers and long-term partnerships. Special pricing can be negotiated for annual contracts with scheduled deliveries throughout the year.

What currency do you accept for payment?

We primarily accept payments in the following currencies:

  • USD (US Dollar): Preferred currency for international transactions
  • EUR (Euro): Accepted for European clients
  • CNY (Chinese Yuan): For domestic transactions

All quotations are typically provided in USD unless otherwise requested. If you need to pay in a different currency, please discuss with our sales team to check availability and exchange rates.